AiBA
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You can ask us to delete your data at any time. This page explains exactly how to do it, what is removed, and how long it takes.
Send an email to aiba.assistantt@gmail.com with the subject line "Data Deletion Request", or message us on WhatsApp at +91 98213 79125.
Include the business name on the account, the email address or WhatsApp number registered with us, and whether you want everything deleted or only specific data such as a single customer's conversation history.
Send the request from the email address or phone number registered on the account where possible. If you cannot, we will ask a small number of questions to confirm your identity — this protects your account from someone else deleting your data.
On a full deletion request we remove your account and login details, your business profile and settings, all customer conversations and message history processed through AiBA, contact records and lead data you stored with us, uploaded files and knowledge-base content, and any analytics tied to your account.
Data held in backups is removed as those backups age out on their normal rotation, within 30 days of your request. Backups are not edited in place, because doing so would compromise their integrity as a recovery mechanism.
We retain the minimum records we are legally required to keep — principally invoices and transaction records, which Indian tax law requires us to hold for a defined period. These contain billing details, not your customer conversations.
We may also retain records necessary to establish or defend a legal claim, or to comply with a lawful order. Where this applies we will tell you, and the data is isolated rather than used for any other purpose.
Anonymised, aggregated statistics that cannot be linked back to you or any individual may be retained.
We acknowledge deletion requests within 2 business days.
Deletion from live systems is completed within 7 business days, and from backups within 30 days.
We confirm in writing once deletion is complete. If you have not heard from us within these timelines, please follow up — it means the request did not reach us.
If one of your own customers asks you to delete their data, you can request removal of that individual's conversation history and contact record without closing your account.
Send us the phone number or identifier concerned and we will remove the associated records on the same timeline set out above.
AiBA connects to services such as WhatsApp, Google and CRM tools at your instruction. Deleting your data from AiBA does not delete data held independently by those platforms.
To remove data held by WhatsApp or Meta, use the privacy controls in your Meta Business account. To remove data from a connected CRM, use that provider's own deletion process. We are happy to point you to the right place if you are unsure.
Deletion is permanent and cannot be reversed. Once your data is removed we cannot restore conversations, leads or settings, so please export anything you want to keep before requesting deletion — we can help you produce an export.
A full deletion request also ends your subscription. Any refund due is handled under our Refund & Cancellation Policy.
Data deletion requests and any questions about them: aiba.assistantt@gmail.com or WhatsApp +91 98213 79125.