Terms of Service

These terms are between you (the business subscribing) and AiBA, a sole proprietorship registered in India with Udyam registration number UDYAM-DL-10-0124354, at RZ-3F, Gali No. 4, Indra Park, Palam Colony, South West Delhi, Delhi 110045, India.

By creating an account, subscribing, or using AiBA, you accept them. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

AiBA is a software service that automates customer conversations on WhatsApp and other channels — answering questions, qualifying leads and following up on your behalf.

We may add, change or remove features as the product develops. We will not materially reduce core functionality you are paying for without notice.

You are responsible for the accuracy of the information on your account, for keeping your credentials secure, and for everything done through your account.

Tell us promptly if you believe your account has been accessed without authorisation.

Your use of AiBA is governed by our Acceptable Use Policy, which forms part of these terms.

In short: only message people who have consented, follow WhatsApp and Meta's policies, do not deceive or harass anyone, and do not misuse the platform technically. Breaching that policy may result in suspension or termination.

Subscription fees are billed in advance and renew automatically until cancelled. Prices are exclusive of applicable taxes unless stated otherwise, and GST is added where Indian law requires.

We will notify you before any price change takes effect. Cancellation, refunds and failed payments are governed by our Refund & Cancellation Policy.

You retain ownership of your data — your customer conversations, contacts and uploaded content. We claim no ownership over it.

You grant us the limited licence needed to process that data in order to provide the service to you. Our Privacy Policy governs how we handle it.

We retain ownership of the AiBA platform, software, and everything we create. Nothing in these terms transfers our intellectual property to you.

AiBA depends on third-party platforms, principally WhatsApp and Meta. Their availability, policies and approval decisions are outside our control.

If a platform suspends or restricts your business number, or changes its rules in a way that affects the service, we will help where we can — but we are not liable for their decisions, and such an event is not grounds for a refund.

AiBA generates replies automatically. While we work to make them accurate and appropriate, AI systems can produce responses that are wrong, incomplete or unsuitable.

You are responsible for reviewing your configuration and for the messages sent from your business. Do not rely on AiBA alone for regulated advice, safety-critical information, or anything where an error would cause serious harm.

We aim to keep the service running continuously, but we do not guarantee uninterrupted availability. Planned maintenance is carried out in low-traffic windows where practical.

Unless a separate service level agreement has been signed, the service is provided on a reasonable-efforts basis.

The service is provided as-is. To the extent permitted by law, we exclude implied warranties of merchantability and fitness for a particular purpose.

We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data arising from your use of the service.

Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud.

You agree to indemnify us against claims arising from your use of the service in breach of these terms or our Acceptable Use Policy — including claims from your own customers about messages sent from your account without their consent.

You may cancel at any time under our Refund & Cancellation Policy.

We may suspend or terminate your account if you breach these terms, if payment remains outstanding after the grace period, or if we are legally required to.

Where practical we will warn you first and give you a chance to put things right. On termination, your data is retained for 30 days so you can export it, then deleted.

We may update these terms as the service and the law develop. We will change the date at the top and notify you of material changes before they take effect.

Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, you may cancel.

These terms are governed by the laws of India, and the courts of Delhi have exclusive jurisdiction over any dispute.

Before starting formal proceedings, please contact us — almost every dispute is resolved faster by talking to us directly.

Questions about these terms: aiba.assistantt@gmail.com, or WhatsApp +91 98213 79125.