Refund & Cancellation Policy

AiBA, a sole proprietorship registered in India (Udyam UDYAM-DL-10-0124354), provides AiBA on a subscription basis. Plans are billed in advance, either monthly or annually, and renew automatically at the end of each billing period until cancelled.

All prices are shown in the currency displayed at checkout and are exclusive of applicable taxes unless stated otherwise. Applicable GST is added where required by Indian law.

We will notify you by email before any change to your subscription price takes effect. Price changes never apply to a billing period you have already paid for.

Where a free trial or pilot is offered, no payment is taken during the trial period and you may stop at any time without charge.

If you do not cancel before the trial ends, the subscription converts to a paid plan and the first payment is taken on that date. We send a reminder before this happens.

You may cancel at any time, with no cancellation fee and no notice period.

To cancel, email aiba.assistantt@gmail.com or message us on WhatsApp at +91 98213 79125 from the account holder's registered contact. We confirm every cancellation in writing — if you do not receive confirmation within one business day, please follow up, as the request may not have reached us.

On cancellation your service continues until the end of the billing period you have already paid for. It is not cut off immediately, and the plan does not renew after that.

Monthly plans are not refunded for the current billing period once it has begun, because the service has already been made available to you for that period.

Annual plans may be refunded on a pro-rata basis for complete unused months, at our discretion, where the request is made in good faith.

We will refund you in full, regardless of plan, where the service was unavailable for a prolonged period due to a fault on our side, where you were charged in error or charged twice, or where you were billed after a cancellation request we had confirmed.

Setup, onboarding and custom development fees cover work already performed and are not refundable once that work has started.

Email aiba.assistantt@gmail.com with your registered business name, the payment date and amount, and a short description of the issue.

We acknowledge every refund request within 2 business days and aim to reach a decision within 7 business days. If we need more information from you, that clock pauses until you reply.

Approved refunds are issued to the original payment method. Once we process a refund, it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer — that portion of the timeline is outside our control.

If you believe a charge is wrong, please contact us before raising a dispute with your bank. Almost every billing issue is resolved faster directly, and a chargeback may result in your account being suspended while the dispute is investigated.

We keep records of subscription activity and will supply them where a payment provider requests evidence.

If a scheduled payment fails, we retry it and notify you. Your service continues during a short grace period so a temporary card problem does not interrupt your customer conversations.

If payment remains outstanding after the grace period, the account may be suspended. Your data is retained for 30 days after suspension so that nothing is lost if you resolve the payment.

Questions about billing, cancellations or refunds: aiba.assistantt@gmail.com or WhatsApp +91 98213 79125.