AiBA
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AiBA is a software service delivered online. Nothing is shipped physically — this page sets out how and when you actually get access.
AiBA, a sole proprietorship registered in India (Udyam UDYAM-DL-10-0124354), provides AiBA as a cloud-based software subscription. There is no physical product, so no goods are shipped and no delivery address or shipping charge applies.
Access is delivered electronically to the email address and phone number you register with us.
Account access is provisioned once payment is confirmed — usually within a few minutes, and in any case within 24 hours of a successful payment.
You will receive account details and setup instructions by email, and a confirmation on WhatsApp where you have given us a number.
If you have not received access within 24 hours of paying, contact us immediately at aiba.assistantt@gmail.com and we will resolve it or refund you.
Connecting your WhatsApp Business number, training AiBA on your business, and configuring your conversation flows typically takes 3 to 7 business days from the point you give us the information we need.
Part of this timeline depends on third parties — principally Meta's approval of your WhatsApp Business number, which we do not control and cannot accelerate. We will tell you honestly where a delay sits.
Where your plan includes guided onboarding, we schedule a call and work through setup with you.
Once live, the service runs continuously. We aim for high availability and carry out planned maintenance in low-traffic windows, with advance notice where it may be noticeable.
Interruptions caused by third-party platforms — WhatsApp or Meta outages, for example — are outside our control, though we will keep you informed when they occur.
Support is available by email at aiba.assistantt@gmail.com and on WhatsApp at +91 98213 79125.
We aim to respond within one business day. Issues that stop the service working are prioritised above general questions.
If we cannot deliver the service after you have paid — for reasons on our side — you are entitled to a full refund under our Refund & Cancellation Policy.
If delivery is delayed by something on your side, such as pending documents needed for WhatsApp verification, we will hold your subscription and tell you exactly what we need to proceed.