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Your privacy matters. This policy explains what data AiBA collects, why, and the choices you have.
We collect information you provide directly — such as your name, business details, email and phone number — when you book a demo, contact us or create an account.
We also collect usage data and conversation metadata to operate, secure and improve the service.
We use your information to provide and improve AiBA, respond to enquiries, process conversations on your behalf, and communicate with you about the service.
We do not sell your personal data to third parties.
Customer data and conversations are encrypted in transit and at rest. Access is restricted and monitored.
You remain the owner of your data and can request export or deletion at any time.
When you connect integrations such as WhatsApp, Google or CRM tools, data flows between those services and AiBA to deliver the features you enable.
We only share data with sub-processors necessary to run the service, under appropriate agreements.
You may access, correct, export or delete your personal data, and object to certain processing.
To exercise any of these rights, contact us using the details on our Contact page.
If you have questions about this policy or your data, please reach out via the Contact page and we'll respond promptly.